If we don’t pick up the phone:

We are frequently unable to answer the telephone when it rings; however, we will retrieve messages within 1 hour of your call. We will return most calls within two hours and some non-urgent calls within 24 hours.

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Call twice in a row if you need immediate attention, this will signal a need to respond urgently.

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If you are unable to reach us after repeated attempts and you are experiencing an emergency, please call 911 or proceed immediately to the nearest hospital.

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Reasons to Call (warning signs):

• Your bag of waters has broken; this may be a trickle or a gush. Call/text within 5 minutes.

• Signs of labor before 37 weeks of pregnancy: this may include menstrual-like low back pain or low abdominal cramps that don’t subside after rest and hydration.

• Any significant* vaginal bleeding at any time during your pregnancy (*light spotting after 37 weeks is ok).

• You are concerned that your baby hasn’t moved today, or is moving less frequently.

• Severe vomiting/inability to keep fluids down.

• Severe persistent abdominal pain.

• Fever above 100.4F.

• Severe, sudden swelling in hands, feet or face that remains after rest and hydration.

• Severe persistent headache that does not resolve with hydration, rest/sleep, massage, or other home treatments.

• Dizziness or visual disturbances beyond the first trimester.

• Pain with peeing, or kidney pain.

• Painful, reddened area in one leg.

• Any other urgent medical concerns that cannot wait for a routine return call.

• Also see your Postpartum Instruction Sheets for a list of reasons to call after the baby is born.

 

For routine questions and non-urgent concerns, including scheduling questions, you can also reach us by secured email through the Client Care EHR at clientcareapp.net.